Reservation Management

Managing reservations in RMS.

Rate Recalculation

Reservation changes that result in a rate recalculation in RMS.

Change Reservation Status

Change the status of an existing reservation in RMS.

Cancel a Reservation

Cancel an existing reservation in RMS.

Apply an Add On to a Reservation

Applying an Add On to an existing reservation.

Copy a Reservation

Create a duplicate of an existing reservation in RMS.

Reservation Replace Guest

Changing the Guest Profile on a Reservation in RMS.

Move a Guest to a New Area

Performing a room move from the reservation screen.

Keys

Generate access keys from a reservation in RMS.

Reservation Accounts

Managing the accounts on a Reservation in RMS.

Reservation Check-in

Check-in an arrived reservation in RMS.

Reservation Check-out

Check-out a departed reservation in RMS.

Reservation Screen Display Options

Customise the display of the Reservation Screen in RMS.

Fixed Reservation

Set a Reservation to 'Do Not Move' in RMS.

Revert Reservation

Change an 'Arrived' reservation back to Unconfirmed or Confirmed status if checked-in mistakenly in RMS.

Secondary Guest

Add a secondary Guest to a Reservation in RMS.

Registration Cards for Today's Arrivals

Bulk generate Registration Cards from the In/Out screen in RMS.

Reservation Search

Find reservations using a variety of search criteria in RMS.

Modify Reservation Dates

Changing the Arrive or Depart Dates on an existing reservation in RMS.

Opt Guests Out of Marketing

Using the Marketing fields in RMS.

Reservation Rate Type

Change the selected Rate Type on an existing reservation in RMS.

Override a Discount on a Reservation

Manually overriding the discount amount on a reservation in RMS.

Use Repeat Charges

When to use Repeat Charges in place of ordinary Rate Creation on reservations in RMS.

Reset the Base Rate

Revert an overridden Base Rate to use the Rate Table in RMS.

Total Rate Breakdown

Override the Rate on a Reservation using the Total Rate Breakdown in RMS.

Add a Discount to a Reservation

Applying a discount to a reservation in RMS.

Change the Deposit Due Date

Giving extensions on the deposit due for reservations in RMS.

Hide Rate Amounts from Correspondence

Remove rate amounts from displaying on reservation correspondence in RMS.

Edit a Reservation Account

Accessing an account on a reservation in RMS.

Email a Reservation Confirmation

Emailing a reservation confirmation in RMS.

Create a Reservation Using an Existing Guest Profile

Use an existing guest profile when creating a new reservation in RMS.

Find Reservations Using Custom Guest Fields

Searching for reservations using custom guest field information in RMS.

Difference Between Unconfirmed & Confirmed Status

Information on the different Reservation Statuses and their meanings in RMS.

Email a Form Letter to Multiple Guests on a Reservation

Sending correspondence to multiple guests on a reservation at the same time in RMS.

Access a Reservation Account Using Quick Account Access

Accessing a Reservation Account using Quick Account Access in RMS.

Reservation Message Alerts

Adding a message to a reservation to alert other users in RMS.

Multiple Booking Dates for the Same Guest

Using Group Reservations to manage serial stays from a single guest in RMS.

Cancel a Reservation with a Fee & Refund

Cancelling a reservation and applying a cancellation fee in RMS.

Undo an Accidental Check-out

Reversing an accidentally processed Check-out in RMS.

Undo a Room Move

Changing a reservation back to its original Area in RMS.

Apply a Tax Exemption to a Reservation

Selecting a Tax Exemption on a reservation in RMS.

Bulk Copy Reservations

Copying multiple Reservations at the same time in RMS.

Flexible Departure Dates

Creating reservations for guests with unknown Departure Dates in RMS.

Move a Reservation Across Properties

Moving a reservation to a different property in RMS.

Reservation Audit Trail

Review the audit trail on a reservation in RMS.

Monitored Requirement

Add a Monitored Requirement to a reservation in RMS.

New Quote Reservation

Create a new Quote Reservation in RMS.

Adhoc Requirement on a Reservation

Add adhoc Requirements to reservations in RMS.

Reservation Upgrade

Accepting an Upgrade Offer on an arriving reservation in RMS.

Housekeeping Notes

Recording notes for housekeeping on a reservation in RMS.

Revert Departed Reservation

Revert a Departed Reservation to 'Unconfirmed' status in RMS.

Reservation Attributes

Filter the available Category or Area list by Attributes on the Reservation Screen in RMS.

Foreign Currency Exchange

Exchange a foreign currency in RMS.

Reservation Management

Managing reservations in RMS.

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