The Guest Merge utility provides the tools to maintain the database of guest information and eliminate the occurrence of duplicate Guest Profiles with conflicting contact details.
A variety of Pattern Matches can be used to qualify Guest Profiles as matching and can be selected based on the guest information captured at the property.
RMS will merge the information on a Guest Profile with the highest Guest ID into the Guest Profile with the lowest Guest ID when a match is determined. This ensures the most recent contact details are kept whilst retaining the full history of the Guest at the property.
Pattern Matches are not case sensitive. 'J Smith' and 'j smith' will be merged if the additional selected Pattern Matches are the same.
The Auto Guest Merge is enabled by default to maintain Guest Profiles by matching them on Surname + Email Address.
Users will require Security Profile access to the Guest Merge utility to use this feature.