Support Home Property Management System Charts Rate Manager Rate Manager

Rate Manager

The revenue management control centre for availability and rates in RMS.

Key Features Navigation View Options Control Panel Daily Summary Viewing Availability New Rate Wizard Price Points

The Rate Manager is the revenue management control centre for availability and rates in RMS.

Rates, availability, and restrictions are displayed dynamically with contextual actions determined by the selected view.

The Daily Summary provides comprehensive review of inventory with a breakdown of allotments and oversell limits to enable clear oversight of property availability.

The Control Panel is a central utility on the Rate Manager providing in-depth management of all rate and inventory restrictions.

Rate Setup and management are available directly from the Rate Manager including viewing or changing the price point when using Multiple Best Available Rates.

Delete

Key Features

The following key features are available on the Rate Manager in RMS:

Revenue management control centre for inventory and rates.
Dynamic views with contextual actions.
Daily summary with breakdown of inventory, allotments, and availability.

Go to Charts > Rate Manager in the side menu of RMS or select the 'Rate Manager' icon in the Toolbar Menu.

Users with access to multiple properties on their Security Profile will be shown 'Initialisation Options' to make a property selection before the Rate Manager is loaded.

Select a date using the 'Calendar' icon or scroll the viewed date range using the and icons.

Select the 'Today' button to quickly navigate back to the current date.

View Options

The Rate Manager displays information in nested rows that can be expanded or collapsed to examine information in detail using the selected 'View' and 'Display' options.

The 'View' option sets the primary row that will be visible in the collapsed view and can be set to 'Category', 'Rate Type', or 'Channel' with the 'View' filter available to specify a single element to view on the Rate Manager.

The 'Display' options define what information is displayed in each row and the contextual actions that will be available on the Rate Manager including:

Allotments and Availability
Allotments
Availability
Availability and Rate
Closed to Arrival
Closed to Departure
Last Room Value
Minimum Nights (Soft Close)
Occupancy
Occupancy and Rate
Minimum Length of Stay (On Arrival)
Rate
Stop Sell

The select 'View' and 'Display' options will determine what information is shown, the primary element in the collapsible rows, and which contextual actions are available in each row.

Delete

The 'Availability' and 'Occupancy' display options are view only and do not include any contextual actions.

Rate Types will be displayed in the nominated Rate Type Display Order and will display if it is a Derived Rate or if it is an Area Rate.

The Allotment & Availability view will show the Total Areas Available in green and the Allotment Value in blue for the viewed Rate Type, Category or Channel.

Availability & Rates displayed in red indicate an override is in effect. Overrides include the Base Rate, Minimum Nights.

Stop Sells are indicated by displayed in the top right corner of the date cell and the Total Areas Available displayed in red.

Numbers in brackets (2) will include a tooltip on hover over to detail what the number represents on that view.

The viewed property can be changed using the property menu or use the 'Advanced Property Selection' icon to view a combination of properties.

Delete

Users with access to only one property in their Security Profile or single property databases will not see a 'Property' filter or the 'Advanced Property Selection' icon.

The 'Category Class' filter can be used to limit displayed categories to the selected Category Classifications and will show when active.

The 'Data Window' icon will toggle the display of the pop-up data window when hovering over a category or date and will show when active.

The 'Attributes' filter can be used to limit the displayed categories based on property, category, or area attributes and will show when actively filtered.

The preset 'Days' buttons can be used to change how many dates are displayed in a single view.

The 'Options' icon includes additional view options to change the information displayed on the Rate Manager and will be individual to the current user.

Rate Manager Options include the ability to define the displayed number of days to a value other than the preset 'Days' options, include decimal values in displayed rate amounts, and include a property occupancy row to always show the property occupancy percentage across all 'Display' options.

Delete

The maximum number of days that can be displayed in a single view on the Rate Manager is '60'.

Decimal values for rate amounts are disabled by default.

Control Panel

The Control Panel is a central utility on the Rate Manager providing in-depth management of all rate and inventory restrictions.

Restrictions can be searched, viewed, added, edited, and removed using the search filters and available options.

The following restrictions can be managed in the Control Panel:

Delete

Restrictions will be set to 'Inactive' once the end date passes with expired restrictions remaining visible for one month past the end date.

View Restrictions

Go to Charts > Rate Manager in the Side Menu of RMS.
Select the 'Control Panel' icon.
Select a Property.
Optional: Select the checkbox 'Use Date Filter' and choose a Date Range.
1. Optional: Select the 'Search' icon.
Optional: Select Advanced Search Criteria.
1. Select the icon to expand a Search Category.
2. Select the checkbox for the Search Criteria.
Select the 'Search' icon.
Optional: Select the checkbox for a restriction and use the 'Copy', 'Edit', or 'Delete' icon to perform the action.
Exit.

Delete

Additional Information

The 'Delete' icon will set the selected restrictions to 'Inactive'.

'Category', 'Area' and 'Rate' are default System Labels that can be customised and may be named differently in your RMS.

Delete

Access

Users will require Security Profile access to 'Rate Manager Chart', 'Control Panel', and 'Restrictions' to view and manage restrictions using the Control Panel in RMS.

Go to Charts > Rate Manager in the Side Menu of RMS.

Select the 'Control Panel' icon.

Select a Property.

Optional: Select the checkbox 'Use Date Filter' and choose a Date Range.

Optional: Select the 'Search' icon to view all restrictions within the selected date range.

Optional: Select Advanced Search Criteria.

Advanced Search Criteria

Select the icon to expand a Search Category.

Select the checkbox for the Search Criteria.

Delete

Select the 'Search' icon.

Optional: Select the checkbox for a restriction and use the 'Copy', 'Edit', or 'Delete' icon to perform the action.

Delete

The 'Delete' icon will set the selected restrictions inactive.

Select the 'Exit' icon to leave the Control Panel and return to the Rate Manager.

Daily Summary

The Daily Summary provides a comprehensive review of inventory with a breakdown of allotments and oversell limits to enable clear oversight of property availability.

Select the 'Daily Summary' icon on the Rate Manager to open the Daily Summary for the viewed date range.

The Daily Summary will always display two weeks starting from the date selected using the icon or the date range viewed on the Rate Manager when opened.

Use the and buttons to scroll the viewed dates in two week blocks.

The 'Stats' filter can be used to only show availability based on the Area Statistics.

The 'Special Events' and 'Promotion' rows will always display at the top of the Daily Summary to highlight any Special Events or Promotions active for the viewed date range.

Availability shown on the Daily Summary is the category availability and is not reflective of the vacancy of any one specific area.

The 'Total Available' row is the remaining physical availability at the property and excludes any Oversell Allotments.

Delete

The 'Total Available' value shown is the sum of all physical areas less existing reservations and maintenance reservations.

Oversell Allotments are not included in the 'Total Available' value shown.

The 'Maximum Property Oversell' row displays the limit set for overbooking the property and indicates the maximum number of reservations above the physical capacity that can be created.

The 'Oversell Allotments', 'Guaranteed Allotments', and 'Non-Guaranteed Allotments' rows show a summary of each type of allotment and can be expanded to view details of the Oversell Allotment, Group, or Travel Agent these inventory numbers belong to.

The allotment numbers will show how many of each allotment type has been used and the sum of that allotment type for the date viewed.

Above shows 3 of 10 oversell allotments used and 1 of 2 guaranteed allotments used. ^{Above: 3 out of 10 Oversell Allotments and 1 out of 2 Guaranteed Allotments have been used.}

The 'Maintenance' row will show the number of maintenance reservations for the viewed date.

The 'Quote' row will show the number of reservations in 'Quote' status for the viewed date.

Quote reservations do not deduct from the displayed 'Total Available' number until the Reservation Status is changed to 'Unconfirmed' or 'Confirmed'.

Each category row will show a summary of the availability, oversell allotments, and guaranteed allotments for the viewed category and can be expanded to view a breakdown of the Oversell Allotment, Group, or Travel Agent contributing to those numbers.

Viewing Availability

The Rate Manager uses category availability and will display inventory differently based on the category setup, use of allotments, the view selected, and whether or not overbooking is enabled.

Category availability uses the collective inventory in a category to determine the number of reservations that could be created on the date viewed. Area availability represents the physical vacancy of individual areas and can be viewed on the Booking Chart.

The 'Total Available' row shown in the Daily Summary is the category availability of physical areas less any existing reservations or maintenance reservations and does not include any Oversell Allotments. The availability figures shown on the Rate Manager are inclusive of any Oversell Allotments and reflect the way inventory would be viewed on connected online channels including the RMS Internet Booking Engine.

Delete

Book by Category and connected online channels including the RMS Internet Booking Engine use category availability.

Area Availability vs Category Availability

Area availability represents the physical vacancy of individual areas whilst category availability uses the collective inventory in a category to determine the number of reservations that could be created on the date viewed.

The Availability Chart, Rate Manager, Book by Category, and connected online channels including the RMS Internet Booking Engine all use category availability. The Booking Chart is a visual representation of area availability based on allocated reservations.

Aligning area availability with category availability when not using Book by Category maximises the availability of individual areas for multi-night reservations, improving occupancy opportunities. Not aligning area availability with category availability can prevent a reservation being saved due to the area allocations on existing reservations.

The below example demonstrates the difference between area availability and category availability and how to bring them into alignment.

Example

The category availability for the Acacia Cabin on the 1^st - 5^th June shows as '1' on the Rate Manager.

Viewing the individual area availability on the Booking Chart for this category there is no single area available across the date range.

Moving reservations on the Booking Chart to close gaps and increase individual area availability will ensure that new reservations can be created for multiple dates with an area assigned at the time of reservation creation.

The area availability now matches the category availability, maximising occupancy opportunities.

Delete

Book by Category

Book by Category enables creating a reservation without an area assigned using the category availability.

Areas can be allocated any time between initial reservation creation up to reservation arrival.

Area allocation closer to reservation arrival will automatically reduce the occurrence of area availability and category availability being out of sync as shown in the above example.

Book by Category includes the ability to allow Category Overbooking and use Oversell Allotments with category availability displayed differently based on the options used.

Category Overbooking

Category availability on the Rate Manager when using Category Overbooking will be different to only using Book by Category or Oversell Allotments.

When only using Category Overbooking the total number of physical areas in a category will always match the maximum number of availability shown for the category on the Rate Manager.

^{Above: Full availability for the category matches the total physical areas.}

When the number of reservations in the category matches the number of physical areas in the category or a Stop Sell is applied the availability will show as '0'.

Any overbookings in the category will be shown as a negative value to indicate the number of reservations beyond the physical capacity of the category.

Delete

Category availability will be displayed differently if using Oversell Allotments.

If 'Do Not Overbook Property' is enabled the individual overbooking of a category will never exceed the remaining physical availability at the property.

If Property Overbooking is enabled the overbooking of individual categories can exceed the total physical capacity at the property using any limitations set with Category Overbooking and Maximum Property Oversell.

If the Maximum Property Oversell limit is less than the sum of the Category Overbooking limits the category availability shown will reflect the remaining number of reservations in the category until the property overbooking limit is reached and sets them all to '0'.

Delete

Oversell Allotments

Category availability shown on the Rate Manager when using Oversell Allotments reflects the remaining number of reservations that could be made in the category for the viewed date with a countdown ending at '0'.

This is different to the way category availability is displayed when only using Category Overbooking or Book by Category.

The Oversell Allotment will increase the category availability to the limit set resulting in an availability number that is higher than the physical area count in that category.

^{Above: An oversell allotment of '4' is set on a category with 10 areas increasing its maximum availability to '14'.}

Delete

Availability shown when using Oversell Allotments is a reflection of the inventory levels set less any existing reservations and is not a count of the remaining physical areas in that category.

Reservations created in the category for dates with an Oversell Allotment will deduct from this increased inventory counting down and ending at '0'.

When availability reaches zero this indicates that all available inventory including any Oversell Allotments have been used for that date.

^{Above: Category overbooking without oversell allotments on 1st May vs fully booked when using oversell allotments on 14th May.}

Delete

Category availability will be displayed differently if using Oversell Allotments.

Quick Reference Guide

Category Availability	Area Availability	Book by Category	Category Overbooking	Oversell Allotments
Maximum Availability	Category availability matches the total physical area count.	Category availability matches the total physical area count.	Category availability matches the total physical area count.	Category availability is the total physical area count plus any oversell allotment value set.
Remaining Availability	Matches the remaining physical areas. Area allocation may need changing on reservations to make continuous availability in one area.	Remaining category availability.	Remaining category availability.	Remaining number of reservations that can be made in the category.
'0' Availability	Total number of reservations matches the physical area count. or A stop sell exists.	Total number of reservations matches the physical area count. or A stop sell exists.	Total number of reservations matches the physical area count. or A stop sell exists.	No more reservations can be made in the category.
Overbooking	N/A	N/A	Shows category availability as a negative value for each reservation beyond the physical capacity.	Included in countdown to '0'.

New Rate Wizard

All Rate Setup can be accessed via the Rate Manager including the New Rate Wizard.

A standalone rate consists of four components, a Rate Type, Rate Period, Rate Table, and Rate Lookup.

A Derived Rate leverages off an existing rate to determine the pricing and availability using a preset adjustment.

The Rate Type is the charge description that identifies the pricing structure, a Rate Period determines the date range the rate is available for, the Rate Table determines the pricing calculations, and the Rate Lookup is the linking component that connects the Rate Type, Rate Period, and Rate Table.

A rate is not available for selection on a reservation until a Rate Lookup exists.

The New Rate Wizard is a guided rate setup tool available on the Rate Manager to assist with creating and connecting all four rate components to make a new standalone rate in RMS.