Property Management System
Common troubleshooting and information for RMS 9+.
Reports Don't Open when Choosing 'Build'
Troubleshooting reports not opening in RMS.
Guest Names Are Not Displaying for Reservations on the Booking Chart
Troubleshooting change of display on the Booking Chart
Users Cannot See Rate Amounts
Troubleshooting users seeing XXXX instead of the rate amount in RMS.
Roll Back the Accounting Date
Undoing accidental opening of a new Accounting Date in RMS.
User Limit Reached
Information on the User Limit Reached warning displayed on logging into RMS.
System Expiry Warning
Information on the System Expiry warnings received when logging into RMS 9+.
Users See 'N/A' on the Rate Manager Chart
Information on causes behind seeing 'N/A' on the Rate Manager Chart in RMS.
Booking Chart Grid Displays Out of Alignment
Troubleshooting display issues on the Booking Chart in RMS.
Information on House Available Areas when using allotments in RMS.
Reset Attributes on the Booking Chart
Clearing the Attributes filter on the Booking Chart in RMS.
Booking Chart Opens to the Same Date Each Login
Troubleshooting why the Booking Chart always opens at a set position.
System Administrator Warning
Prompt on Manager login to set a System Administrator in RMS.
Locating a Queried Transaction in RMS
Finding a queried transaction in RMS.
Open New Day Not Processed
How to correct transactions processed on the incorrect Accounting Date in RMS.
Incorrect Total Areas on Night Audit Report
Total Areas on the Night Audit Report not representing total physical areas available in RMS.
No Rate Type on Add Reservation
Troubleshoot the Rate Type drop down not displaying any rates in RMS.
Can’t find what you’re looking for?
Our team of RMS experts are here for you!Submit a Question