Property Management System

Common troubleshooting and information for RMS 9+.

Availability Discrepancies

Differences in availability between the Availability Chart and Booking Chart in RMS.

Reports Don't Open when Choosing 'Build'

Troubleshooting reports not opening in RMS.

Users Cannot See Rate Amounts

Users seeing XXXX instead of a dollar amount in RMS.

System Expiry Warning

Information on the System Expiry warnings received when logging into RMS 9+.

Reset Attributes on the Booking Chart

Clearing the Attributes filter on the Booking Chart in RMS.

Locating a Queried Transaction in RMS

Finding a queried transaction in RMS.

Users See 'N/A' on the Rate Manager Chart

Information on causes behind seeing 'N/A' on the Rate Manager Chart in RMS.

Open New Day Not Processed

How to correct transactions processed on the incorrect Accounting Date in RMS.

Incorrect Total Areas on Night Audit Report

Total Areas on the Night Audit Report not representing total physical areas available in RMS.

Booking Chart Grid Displays Out of Alignment

Troubleshooting display issues on the Booking Chart in RMS.

No Rate Type on Add Reservation

Troubleshoot the Rate Type drop down not displaying any rates in RMS.

Speed & Performance

Troubleshooting steps for speed or performance degradation experienced in RMS.

McAfee WebAdvisor Blocking RMS Reports

Updating the McAfee WebAdvisor Google Chrome extension to allow RMS Reports.

Error Logging Into Training

Error Code: 1 when logging into Training in RMS.

Save Res: Arrival date must be greater than or equal to DD MMM YY

Save a reservation with a past Arrive Date in RMS.

Roll Back the Accounting Date

Manually change the Accounting Date to a past date in RMS.

Cash Account Slow to Open

Reduce the loading times of the Cash Account.

Max Occupants Warning

You have X people trying to occupy a Category that only allows X occupants.

Unable to Override Base Rate

Users unable to manually override base rates within a reservation

Sundry Charge Not Available

Sundry Charge not available on accounts in RMS.

Booking Chart Fixed Date

The Booking Chart opens on a Fixed Date instead of Today's Date.

Void Charge Warning

Void Charge: You Can't Transfer or Void the Invoiced Transaction to do this first Cancel the Invoice.

Locate Transferred Funds or Charges

Find Origin and Destination Account of Transfers in RMS.

Outstanding Reservation Accounts

Balance outstanding accounts for Departed or Cancelled Reservations in RMS.

Reverse Balance Transfer

Reverse balance transfer sent to incorrect account in RMS.

Outstanding Historic Accounts

Balance historic accounts with an outstanding balance in RMS.

Area in Different Category

Move an Area to another Category in RMS.

No Devices Connected to DRC Service.

Housekeeping Task Not Appearing

Housekeeping Task not appearing on the Housekeepers Report, Housekeeping Roster or on a Reservation in RMS.

Housekeeping Task Time Allocation

Review Housekeeping Task Time Allocation in RMS.

Reservations on Booking Chart not Displaying Correctly

Text and Colour of Reservations on Booking Chart not Displaying Correctly in RMS.

Booking Chart not Displaying All Categories or Areas

Clearing the Attributes Filter on the Booking Chart in RMS.

Property Management System

Common troubleshooting and information for RMS 9+.

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