Void Charge Warning
Void Charge: You Can't Transfer or Void the Invoiced Transaction to do this first Cancel the Invoice.
Users may see this warning when making changes to a Reservation that results in a Rate Recalculation where a Tax Invoice has been created on the account for existing charges.
Rate Recalculation occurs when Users manually override the Base Rate, adjust the stay dates on a Reservation or make changes to the Category or Rate Type which then results in voiding and recreating existing charges.
The Property's Rate Creation Method determines if the accommodation charges will be created on the Reservation Account as Nightly Rate or Total Rate.
When the Rate Creation Method is set to Total Rate a single transaction of accommodation charges will be created for the entire reservation date range.
When the Rate Creation Method is set to Nightly Rate an individual transaction of accommodation charges will be created for each reservation date.
If a Tax Invoice has been created for the existing accommodation charges, Users will not be able to make changes that prompt a Rate Recalculation.
All transactions itemised on a Tax Invoice will be locked from changes unless the Tax Invoice is cancelled.
Solution
To make changes that prompt a Rate Recalculation on a Reservation, Users will first need to cancel the Tax Invoice.
Open the Account in RMS.
Select Corrections > Cancel Invoice.
Optional: Select Reason for cancellation of Tax Invoice.
Select 'Cancel Invoice' to cancel the Tax Invoice and return to the Account.
Users will now be able to make changes that prompt a Rate Recalculation and Save the Reservation.
For further assistance, log a Service Request with the RMS Customer Support team.