Reservations
The core of the PMS, everything reservation related lives here.
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New Reservation
Create a new Reservation using the toolbar menu in RMS.
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Create a Reservation on the Booking Chart
Creating Reservations from the Booking Chart.
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Email a Reservation Confirmation
Emailing a reservation confirmation in RMS.
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Cancel a Reservation
Cancel an existing reservation in RMS.
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Revert a Reservation from Departed to Arrived Status
Correct a reservation accidentally checked-out in RMS.
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Apply an Add On to a Reservation
Applying an Add On to an existing reservation.
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Replace a Guest on a Reservation
Changing the guest profile assigned to a particular reservation.
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Move a Guest to a New Area
Performing a room move from the reservation screen.
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Find Existing Reservations
Using the Reservation Search in RMS.
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Edit an Existing Reservation
Editing existing reservations in RMS.
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Edit a Reservation Account
Accessing an account on a reservation in RMS.
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Repeat an Existing Reservation
Repeat an existing reservation multiple times in RMS.
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Opt Guests Out of Marketing
Using the Marketing fields in RMS.
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Modify Reservation Dates
Changing the Arrive or Depart Dates on an existing reservation in RMS.
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Change the Rate Type on a Reservation
Changing the rate plan used on an existing reservation in RMS.
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When Does Rate Recalculation Occur
Reservation changes that result in a rate recalculation in RMS.
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Set a Reservation to 'Do Not Move'
Setting a reservation as Fixed in RMS.
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Use Repeat Charges
When to use Repeat Charges in place of ordinary Rate Creation on reservations in RMS.
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View the Total Rate Breakdown on a Reservation
Viewing a breakdown of the rate for each reservation stay date in RMS.
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Override Rates on Individual Reservation Dates
Using Total Rate Breakdown to change rates or discounts per reservation date in RMS.
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Add a Discount to a Reservation
Applying a discount to a reservation in RMS.
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Override a Discount on a Reservation
Manually overriding the discount amount on a reservation in RMS.
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Change the Deposit Due Date
Giving extensions on the deposit due for reservations in RMS.
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Hide Rate Amounts from Correspondence
Remove rate amounts from displaying on reservation correspondence in RMS.
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Override the Base Rate
Manually overriding the base rate on a reservation in RMS.
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Reset the Base Rate
Undoing a previously overridden base rate on a reservation in RMS.
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Credit Card Token
Creating a new Credit Card Token in RMS.
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Create a Reservation Using an Existing Guest Profile
Use an existing guest profile when creating a new reservation in RMS.
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Find Reservations Using Custom Guest Fields
Searching for reservations using custom guest field information in RMS.
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Difference Between Unconfirmed & Confirmed Status
Information on the different Reservation Statuses and their meanings in RMS.
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Create a Group Pro Forma Invoice
Create a Pro Forma Tax Invoice for a Group Reservation in RMS.
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Email a Form Letter to Multiple Guests on a Reservation
Sending correspondence to multiple guests on a reservation at the same time in RMS.
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Create a Pencil Reservation on the Booking Chart
Creating a Pencil Reservation to temporarily hold availability on the Booking Chart in RMS.
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Convert a Pencil Reservation
Turning a Pencil Reservation into a Confirmed Reservation in RMS.
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Check-in a Reservation on the In/Out Screen
Checking in reservations using the In/Out Movements screen in RMS.
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Check-in a Reservation from the Reservation Screen
Checking in reservations from the Reservation Screen in RMS.
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Void a Charge Transfer
Reversing a Charge Transfer completed in RMS.
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Access a Reservation Account Using Quick Account Access
Accessing a Reservation Account using Quick Account Access in RMS.
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Reservation Message Alerts
Adding a message to a reservation to alert other users in RMS.
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Check-out a Reservation
Departing a reservation in RMS.
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Park a Reservation on the Booking Chart
Parking a reservation on the Booking Chart in RMS.
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Release a Parked Reservation on the Booking Chart
Releasing a Parked Reservation on the Booking Chart in RMS.
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Multiple Booking Dates for the Same Guest
Using Group Reservations to manage serial stays from a single guest in RMS.
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Cancel a Reservation with a Fee & Refund
Cancelling a reservation and applying a cancellation fee in RMS.
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Undo an Accidental Check-out
Reversing an accidentally processed Check-out in RMS.
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Transfer Sundry Charges from Accommodation to Extras
Quickly transfer incidental charges between accounts in RMS.
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Undo a Room Move
Changing a reservation back to its original Area in RMS.
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Override the Per Person Base Rate on a Reservation
Overriding the Per Person Rate on a Reservation in RMS.
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Apply a Tax Exemption to a Reservation
Selecting a Tax Exemption on a reservation in RMS.
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Bulk Copy Reservations
Copying multiple Reservations at the same time in RMS.
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Flexible Departure Dates
Creating reservations for guests with unknown Departure Dates in RMS.
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Copy a Reservation
Copying an existing reservation in RMS.
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Setup a Fortnightly Repeat Reservation
Creating a reservation that will repeat every two weeks in RMS.
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Move a Reservation Across Properties
Moving a reservation to a different property in RMS.
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Cancel a Repeat Reservation
Cancelling repeating reservations in RMS.
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Redirect Accommodation Charges
Redirecting Rate Charges on a reservation in RMS.
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Reservation Audit Trail
Review the audit trail on a reservation in RMS.
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Monitored Requirement
Add a Monitored Requirement to a reservation in RMS.