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    Replace Authentication Device

    Connect a new authentication device for a user in RMS.

    Decision Tree
    The Authentication Device is the user's device with an authenticator application that was connected to their RMS user.

    Users can connect a new device to be the authentication device which will replace the previous device in RMS.

    • Information
    • Use
    • Add Button

    Information

    Activating Two Factor Authentication in RMS requires all users to connect their RMS User to their chosen authenticator application or enter an email verification code the next time they log in.

    If a user loses their device or needs to replace their device for any reason they can connect a new authentication device in RMS.



    Two Factor Administrators can provide users with a backup verification code if they cannot access their current authentication device.



    • Use
    • Add Button

    Use

    1. Log into RMS.
    2. Select the 'User' icon.
    3. Select 'User Details'.
    4. Select the 'Padlock' icon.
    5. Enter the User Password and select 'Verify'.
    6. Open the Authenticator Application.
    7. Scan the QR Code.
    8. Enter the Verification Code.
    9. Select 'Continue'.



    Users can only replace their own Authentication Device.



    • Guide
    • Add Button

    Guide

    Log into RMS.

    Select the 'User' icon.

    Select 'User Details'.

    Select the 'Padlock' icon.

    Enter the User Password and select 'Verify'.

    Open the Authenticator Application and can the QR Code.

    Enter the Verification Code and select 'Continue'.


    The previous device will no longer be connected to this RMS user.

    Verification codes for logging into RMS will need to be obtained from the newly connected device the next time this user logs in.

    Use

    1. Log into RMS.
    2. Select the 'User' icon.
    3. Select 'User Details'.
    4. Select the 'Padlock' icon.
    5. Enter the User Password and select 'Verify'.
    6. Open the Authenticator Application.
    7. Scan the QR Code.
    8. Enter the Verification Code.
    9. Select 'Continue'.



    Users can only replace their own Authentication Device.



    • Guide
    • Add Button

    Guide

    Log into RMS.

    Select the 'User' icon.

    Select 'User Details'.

    Select the 'Padlock' icon.

    Enter the User Password and select 'Verify'.

    Open the Authenticator Application and can the QR Code.

    Enter the Verification Code and select 'Continue'.


    The previous device will no longer be connected to this RMS user.

    Verification codes for logging into RMS will need to be obtained from the newly connected device the next time this user logs in.



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