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    No Authenticator Device

    Verify user identity with a one-time passcode to log into RMS.

    Decision Tree

    Users who do not have their authenticator device can be sent a single use verification code by email or SMS.

    • Information
    • Use
    • Add Button

    Information

    Two Factor Authentication is an additional layer of security protecting from unauthorised system access.

    Two Factor Authentication requires all users to provide a second method of identity verification when they log into RMS using their username and password. 

    This additional layer of security on login makes it difficult for any unauthorised individual to access RMS even if they obtain a user's login credentials.

    Users who no longer have their Authenticator Device can be provided a single use verification code by email or SMS to log into RMS.

    Once logged in Users can then replace their Authenticator Device if required.



    Users can receive a one-time passcode by SMS if the property is subscribed to the 1-Way SMS module.



    • Use
    • Add Button

    Use

    1. Go to the RMS Login page.
    2. Enter the RMS Client ID, Username & Password.
    3. Select 'Login'.
    4. Select 'I've lost my Authenticator device'.
    5. Select a Delivery Method.
    6. Select 'Send one-time passcode'.
    7. Enter the Received Verification Code.
    8. Select 'Login'.



    Users will have the option of SMS or Email if a valid mobile number and email address has been setup on their user profile.

    Users can receive a one-time passcode by SMS if the property is subscribed to the 1-Way SMS module.

    System Administrators will have an additional SMS option for the 'Recovery Mobile' entered on the Security Setup.



    • Guide
    • Add Button

    Guide

    Go to the RMS Login page.

    Enter the RMS Client ID, Username & Password.

    Select 'Login'.

    Select 'I've lost my Authenticator device'.

    Select a Delivery Method.

    Select 'Send one-time passcode'.

    Enter the Received Verification Code.

    Select 'Login'.

    Use

    1. Go to the RMS Login page.
    2. Enter the RMS Client ID, Username & Password.
    3. Select 'Login'.
    4. Select 'I've lost my Authenticator device'.
    5. Select a Delivery Method.
    6. Select 'Send one-time passcode'.
    7. Enter the Received Verification Code.
    8. Select 'Login'.



    Users will have the option of SMS or Email if a valid mobile number and email address has been setup on their user profile.

    Users can receive a one-time passcode by SMS if the property is subscribed to the 1-Way SMS module.

    System Administrators will have an additional SMS option for the 'Recovery Mobile' entered on the Security Setup.



    • Guide
    • Add Button

    Guide

    Go to the RMS Login page.

    Enter the RMS Client ID, Username & Password.

    Select 'Login'.

    Select 'I've lost my Authenticator device'.

    Select a Delivery Method.

    Select 'Send one-time passcode'.

    Enter the Received Verification Code.

    Select 'Login'.

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