If you would like to request a new article or update to an existing article in the RMS Help Centre please complete the below form.


    If you require assistance or would like to speak with someone from RMS Customer Support please log a Service Request.



    Support Home Setup Security Reset a User's Password

    Reset a User's Password

    Reset the password for another user in RMS.

    Decision Tree
    User passwords can be reset by System Administrators in the User setup.
    • Information
    • Setup
    • Add Button

    Information

    System Administrators should immediately reset a user's password if any unusual activity is detected on the System Access Report.

    This ensures that if the user's password has been obtained by unauthorised persons they will not be able to gain access to RMS.

    Users can reset their own password by selecting 'Forgot Password' on the login screen.

    • Setup
    • Add Button

    Setup

    Have your System Administrator complete the following.

    1. Go to Setup > Users > User Information in RMS.
    2. Enter the Two Factor Authentication Passcode.
    3. Select 'Edit' on an existing User.
    4. Select the 'Password' icon.
    5. Enter a new complex Password.
    6. Re-enter the new complex Password.
    7. Save.
    • Guide
    • Add Button

    Guide

    Go to Setup > Users > User Information in RMS.

    Enter the Two Factor Authentication Passcode.

    Select 'Edit' on an existing User.

    Select the 'Password' icon.

    Enter a new complex Password.

    Re-enter the new complex Password.

    Select 'Save' to store the changes made.

    This user will now be unable to login using the previous password and will be prompted to change their password the next time they login if setup in the property's Password Policy.

    Setup

    Have your System Administrator complete the following.

    1. Go to Setup > Users > User Information in RMS.
    2. Select 'Edit' on an existing User.
    3. Select the 'Password' icon.
    4. Enter a new complex Password.
    5. Re-enter the new complex Password.
    6. Save.
    • Guide
    • Add Button

    Guide

    Go to Setup > Users > User Information in RMS.

    Select 'Edit' on an existing User.

    Select the 'Password' icon.

    Enter a new complex Password.

    Re-enter the new complex Password.

    Select 'Save' to store the changes made.

    This user will now be unable to login using the previous password and will be prompted to change their password the next time they login if setup in the property's Password Policy.



    Was this article helpful?

    Send Feedback

    Table of Contents

      Related Questions

      Popular Articles

      Recently Updated

      Can’t find what you’re looking for?

      Our team of RMS experts are here for you!

      Submit Question