A primary System Administrator, Billing Contact and IBE Contact must be selected in RMS.
Enterprise customers will setup primary contacts for the Enterprise and additional key contacts for individual properties as required.
Single properties will setup primary contacts for the property and any additional key contacts as required.
Only the RMS user nominated as the System Administrator can edit the primary contacts in RMS.
Primary System Administrator
The RMS user nominated as the Primary System Administrator is responsible for the maintenance of contact information as well as system configuration in RMS.
System Administrators will receive critical system notifications from RMS and be required to action these in RMS as well as receive release notifications and environment updates.
Additional System Administrators can be nominated per property if required to receive the same notifications as the primary System Administrator.
System Administrators will require Security Profile access to Setup in RMS.
The Primary Billing contact will receive a copy of all RMS invoices and statements and be the primary contact person for the RMS Accounts Department.
Additional Accounts contacts can be setup per property to receive a copy of the invoices and statements for that property.
IBE Critical Notifications
The IBE Critical Notifications contact will receive critical system functionality notifications for both the RMS IBE and Channel Manager.
Additional Online contacts can be nominated per property to receive a copy of notifications relevant to that property.
An IBE Critical Notifications contact is only required for properties using the RMS IBE or RMS Channel Manager.
The RMS IBE Notifications must be setup in Online Options before an IBE Critical Contact can be setup.
The IBE Critical Notifications contact will require Security Profile access to RMS IBE & Channel Manager Setup in RMS.