If you would like to request a new article or update to an existing article in the RMS Help Centre please complete the below form.


    If you require assistance or would like to speak with someone from RMS Customer Support please log a Service Request.



    Support Home Setup Security Domains

    Domains

    Setup domain verification in RMS.

    Decision Tree

    Domain verification in RMS ensures that the correct DNS records for the property are used when sending emails from RMS.

    • Information
    • Setup
    • Add Button

    Information

    An email domain is the part of the email address that comes after the '@' symbol. For most businesses this is the same as the domain used for the property's website.

    Verifying the property's email domain in RMS ensures that the correct DNS records are used when sending emails from RMS.

    Verified domains will remove the 'Sent from RMS on behalf of' in the sender field.

    Domain Verification ensures that the user has access to an email address on the submitted domain and is authorised to send emails from that domain.


    Refer to the domain host's documentation for email client configuration.

    Below are external links to the documentation for commonly used domain hosts.

    Google Gmail, Microsoft Outlook, Bluehost, DreamHost, GoDaddy, CPanel


    • Setup
    • Add Button

    Setup

    Have your System Administrator complete the following.

    1. Go to Setup > Security in RMS.
    2. Navigate to the 'Domains' tab.
    3. Select the 'Add' icon.
    4. Enter the Email Address.
    5. Save.
    6. Click the button 'Verify Domain Access' in the email sent from RMS.
    7. Add DNS Records to the Hosting Provider.


    Use a subdomain for sending email from RMS to ensure external products configured with the property's domain do not have their service interrupted.

    Refer to the domain host's documentation to setup a subdomain.


    • Guide
    • DNS Records
    • Add Button

    Guide

    Go to Setup > Security in RMS.

    Navigate to the 'Domains' tab.

    Select the 'Add' icon.

    Enter the Email Address.

    Select 'Save' to store the changes made.

    Click the button 'Verify Domain Access' in the email sent from RMS.

    Added Domains will be displayed in the list with their current Verification Status.

    Add DNS Records to the Hosting Provider.

    • DNS Records
    • Add Button

    DNS Records

    This setup is completed outside of RMS.

    Have your System Administrator complete the following.


    Log into the Hosting Provider and navigate to the DNS section.


    The DNS section may be listed under 'DNS', 'Networking' or 'Zone Editor' depending on the hosting provider used.


    Select 'Add Record' and enter a TXT record for the property's email domain.


    Enter a second TXT record with the below hostname.

    mx._domainkey.mail.yourdomain.com


    It can take up to 24-hours for DNS records to be updated once the changes are made.

    DNS Records

    This setup is completed outside of RMS.

    Have your System Administrator complete the following.


    Log into the Hosting Provider and navigate to the DNS section.


    The DNS section may be listed under 'DNS', 'Networking' or 'Zone Editor' depending on the hosting provider used.


    Select 'Add Record' and enter a TXT record for the property's email domain.


    Enter a second TXT record with the below hostname.

    mx._domainkey.mail.yourdomain.com


    It can take up to 24-hours for DNS records to be updated once the changes are made.

    Setup

    Have your System Administrator complete the following.

    1. Go to Setup > Security in RMS.
    2. Navigate to the 'Domains' tab.
    3. Select the 'Add' icon.
    4. Enter the Email Address.
    5. Save.
    6. Click the button 'Verify Domain Access' in the email sent from RMS.
    7. Add DNS Records to the Hosting Provider.


    Use a subdomain for sending email from RMS to ensure external products configured with the property's domain do not have their service interrupted.

    Refer to the domain host's documentation to setup a subdomain.


    • Guide
    • DNS Records
    • Add Button

    Guide

    Go to Setup > Security in RMS.

    Navigate to the 'Domains' tab.

    Select the 'Add' icon.

    Enter the Email Address.

    Select 'Save' to store the changes made.

    Click the button 'Verify Domain Access' in the email sent from RMS.

    Added Domains will be displayed in the list with their current Verification Status.

    Add DNS Records to the Hosting Provider.

    • DNS Records
    • Add Button

    DNS Records

    This setup is completed outside of RMS.

    Have your System Administrator complete the following.


    Log into the Hosting Provider and navigate to the DNS section.


    The DNS section may be listed under 'DNS', 'Networking' or 'Zone Editor' depending on the hosting provider used.


    Select 'Add Record' and enter a TXT record for the property's email domain.


    Enter a second TXT record with the below hostname.

    mx._domainkey.mail.yourdomain.com


    It can take up to 24-hours for DNS records to be updated once the changes are made.

    DNS Records

    This setup is completed outside of RMS.

    Have your System Administrator complete the following.


    Log into the Hosting Provider and navigate to the DNS section.


    The DNS section may be listed under 'DNS', 'Networking' or 'Zone Editor' depending on the hosting provider used.


    Select 'Add Record' and enter a TXT record for the property's email domain.


    Enter a second TXT record with the below hostname.

    mx._domainkey.mail.yourdomain.com


    It can take up to 24-hours for DNS records to be updated once the changes are made.



    Was this article helpful?

    Send Feedback

    Table of Contents

      Related Questions

      Popular Articles

      Recently Updated

      Can’t find what you’re looking for?

      Our team of RMS experts are here for you!

      Submit Question