OpenKey
Digital key integration with RMS.
The OpenKey door lock module enables creation of digital keys directly from RMS.
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Information
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Setup
- Add Button
Information
The OpenKey door lock module enables creation of digital keys directly from RMS.
Using the OpenKey application on their mobile device guests can access their room during their stay.
Additional physical or digital keys can be created from the guest's reservation following the sequence required by the lock hardware manufacturer.
The Guest Mobile Number field is required to use digital keys with OpenKey and phone numbers must be entered including the country code for numbers outside of the US or Canada.
Digital keys will automatically expire at the original Depart Time on the reservation in RMS unless extended directly in OpenKey.
Changing the Area or Depart Date on a reservation after it is in 'Arrived' status will automatically update the digital key in OpenKey.
Reverting a Departed Reservation will generate a new Reservation ID & Digital Key in OpenKey.
Guests can create additional digital keys using the OpenKey application on their mobile device.
Area Mapping & Common Areas must be configured in OpenKey.
The OpenKey doorlock module must be enabled in the Module Market to use these features.
Category, Area, Reservation and Guest are default System Labels that can be customised.
The Module Market can be accessed by System Administrators.
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Setup
- Add Button
Setup
Have your System Administrator complete the following.
- Go to the Module Market in the side menu of RMS.
- Select the Module Type 'Access Control'.
- Select the Toggle to activate the module.
- Read the Terms & Conditions.
- Select 'Activate Door Locks'.
- Select the
'Configuration' icon. - Select the
'Unlock' icon - Enter the Daily Password and choose
'Ok'. - Enter the OpenKey Username & Password.
- Save/Exit.
Activating the module will log a Service Request on behalf of the property and a member of RMS Customer Support will make contact to provide the Daily Password required to complete Step 8.
Area Mapping & Common Areas must be configured in OpenKey.
Guests will receive an SMS with instructions to download the OpenKey app and access their digital key when the reservation is updated to 'Arrived' status in RMS.
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Guide
- Add Button
Guide
Go to the Module Market in the side menu of RMS.
Select the Module Type 'Access Control'.
Select the Toggle to activate the module.
Read the Terms & Conditions.
Select 'Activate Door Locks'.
Select the 
'Configuration' icon.
Select the 
'Unlock' icon
Enter the Daily Password and choose 
'Ok'.
Enter the OpenKey Username & Password.
Select 'Save/Exit' to store the changes made and exit the setup in RMS.
Guests will receive an SMS with instructions to download the OpenKey app and access their digital key when the reservation is updated to 'Arrived' status in RMS.
Setup
Have your System Administrator complete the following.
- Go to the Module Market in the side menu of RMS.
- Select the Module Type 'Access Control'.
- Select the Toggle to activate the module.
- Read the Terms & Conditions.
- Select 'Activate Door Locks'.
- Select the 'Configuration' icon.
- Select the 'Unlock' icon
- Enter the Daily Password and choose 'Ok'.
- Enter the OpenKey Username & Password.
- Save/Exit.
Activating the module will log a Service Request on behalf of the property and a member of RMS Customer Support will make contact to provide the Daily Password required to complete Step 8.
Area Mapping & Common Areas must be configured in OpenKey.
Guests will receive an SMS with instructions to download the OpenKey app and access their digital key when the reservation is updated to 'Arrived' status in RMS.
-
Guide
- Add Button
Guide
Go to the Module Market in the side menu of RMS.
Select the Module Type 'Access Control'.
Select the Toggle to activate the module.
Read the Terms & Conditions.
Select 'Activate Door Locks'.
Select the 'Configuration' icon.
Select the 'Unlock' icon
Enter the Daily Password and choose 'Ok'.
Enter the OpenKey Username & Password.
Select 'Save/Exit' to store the changes made and exit the setup in RMS.
Guests will receive an SMS with instructions to download the OpenKey app and access their digital key when the reservation is updated to 'Arrived' status in RMS.