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    Cancel a Reservation with a Fee & Refund

    Cancelling a reservation and applying a cancellation fee in RMS.


    Steps Required

    1. Go to the Side Menu Reservation Search in RMS.
    2. Enter the Reservation Number and select 'Search'.
    3. Go to the Accommodation Account.
    4. Select 'Sundry Charge'.
    5. Select the Cancellation Fee and enter the Unit Price.
    6. Apply/Exit.
    7. Right Click the Receipt and select 'Refund'.
    8. Choose a Refund Method and select 'Process'.
    9. Select 'Exit' on the Reservation Account.
    10. Select 'Change Status' and choose 'Cancel'.
    11. Select 'Yes' to Confirm.

    Visual Guide

    Go to the Side Menu Reservation Search in RMS.

    Enter the Reservation Number and select 'Search'.

    Go to the Accommodation Account.

    Select 'Sundry Charge'.

    Select the Cancellation Fee and enter the Unit Price.


    Select 'Apply/Exit' to apply the charge to the account.

    Right Click the Receipt and select 'Refund'.

    Select a Refund Method and choose 'Process'.

    Select 'Exit' on the Reservation Account.

    Select 'Change Status' and choose 'Cancel'.

    Select 'Yes' to confirm.

    The reservation will now change to Cancelled Status.

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