Log a Service Request for assistance from our Customer Support Team.

    Alternatively, enter your question below to request a new article in the Help Centre.

    Retrieve Credit Card Details from RMS Vault

    Accessing credit card information securely stored in RMS Vault.

    Steps Required

    1. Log into RMS.
    2. Open a reservation where a Vault Token exists.
    3. Select the 'Token' menu and choose 'Vault'.
    4. Enter your RMS Vault Password.
    5. Retrieve.

    Visual Guide

    Log into RMS and open a reservation where a Vault Token exists.

    Select the 'Token' menu under Guest Options and choose 'Vault'.

    Enter your RMS Vault Password and select 'Retrieve'.

    The stored credit card details will now be displayed on screen.

    Was this article helpful?

    Send Feedback

    Can’t find what you’re looking for?

    Our team of RMS experts are here for you!

    Submit a Question