If you would like to request a new article or update to an existing article in the RMS Help Centre please complete the below form.


    If you require assistance or would like to speak with someone from RMS Customer Support please log a Service Request.



    Length of Stay Restrictions

    Information on how length of stay restrictions apply in RMS.

    Length of stay restrictions (LOS) can be applied to Rates at various levels with each level of restriction taking precedence over the previous layer.

    Minimum and maximum length of stay restrictions can be setup in the following areas of RMS:








    Control Panel










    Rate Table








    Rate Period






    Rate Type Property Rule




    Derived Rate Type


    Rate Type



    • Control Panel Override: Overrides any Length of Stay set in Rate Setup.
    • Rate Table: Overrides Length of Stay set on the Rate Period, Derived Rate or Rate Type.
    • Rate Period: Overrides Length of Stay set on the Derived Rate or Rate Type as well as any Property Rate Rules.
    • Rate Type Property Rule: Overrides Length of Stay setup on the Derived Rate Type, Master Rate Type or Stand Alone Rate Type for the specific Properties setup for.
    • Derived Rate Type: Overrides Length of Stay setup on the Master Rate Type if selected on Derived Rate Setup.
    • Rate Type: Base level restriction that will not be applied if any overlaying restriction exists.



    Length of Stay Restrictions setup on the Rate Table will not apply if a Rate Override is in effect.

    A Length of Stay Override in the Control Panel can be added to apply Length of Stay Restrictions where a Rate Override exists.



    Month
    1st 2nd 3rd 4th 5th 6th





    Control Panel Override
    Rate Table
    Rate Period
    Property Rate Rule
    Derived Rate Type
    Rate Type

    • Reservations arriving on the 1st would use the minimum and maximum length of stay set on the Rate Type.
    • Reservations arriving on the 2nd would use the minimum and maximum length of stay set on the Derived Rate Type, if selected on setup to override the Master Rate Type.
    • Reservations arriving on the 3rd would use the minimum and maximum length of stay set on the Property Rate Rules.
    • Reservations arriving on the 4th would use the minimum and maximum length of stay set on the Rate Period.
    • Reservations arriving on the 5th would use the minimum and maximum length of stay set on the Rate Table.
    • Reservations arriving on the 6th would use the minimum and maximum length of stay set as an Override in the Control Panel or on the Rate Manager Chart.

    MLOS (On Arrival) & Soft Close

    A Minimum Length of Stay (On Arrival) requires guests reservations to be of a certain length if choosing to arrive on a day where a MLOS is set.

    A Soft Close requires guests reservations to be of a certain length if the date the Soft Close is setup is included within their stay dates.

    Where a combination of a MLOS (On Arrival) and a Soft Close are setup across the dates the guest reservation is being created, provided both have been setup optimally the guest's reservation will be required to adhere to both restrictions with the greater of the two applying.


    Month
    1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th



    Soft Close - 4 Nights


    MLOS (On Arrival) - 3 Nights

    • Reservations arriving 1st will be required to have a minimum stay of 3 nights due to the MLOS (On Arrival). They will be able to depart on 4th.
    • Reservations arriving 2nd or 3rd will be required to have a minimum of 4 nights. The MLOS (On Arrival) prevents the guest departing prior to 4th when the Soft Close takes effect and requires the guest stay a minimum of 4 nights to include this date in their reservation.


    Was this article helpful?

    Send Feedback

    Can’t find what you’re looking for?

    Our team of RMS experts are here for you!

    Submit Question