If you would like to request a new article or update to an existing article in the RMS Help Centre please complete the below form.


    If you require assistance or would like to speak with someone from RMS Customer Support please log a Service Request.



    Guest Portal

    Setup the Guest Portal available in RMS.

    Decision Tree


    The Guest Portal can be used by guests to manage their reservations, make payments, update their contact information, complete registration prior to their arrival at the property or check-in and out of the property.


    • Information
    • Activate
    • Guests & Reservations
    • Payments
    • Pre Check-in
    • Check-in / Check-out
    • Add Button

    Activate

    The Guest Portal must be enabled before being available for use and can be customised to fit the property's brand.

    Below are the activation and customisation options available for the Guest Portal.


    Guests & Reservations

    Guest access and options within the guest portal can be customised and include the ability to create new reservations, view existing reservations, make payments or update contact information.

    Below are the Guest Profile & Reservation options available for the Guest Portal.

    Payments

    Payments can be accepted through the Guest Portal for properties configured with a payment gateway in RMS.

    Below are the Accounting & Payment options available in the Guest Portal.

    Pre Check-in

    Pre Check-in provides guests the ability to register their information, complete any payments and submit any documents or completed forms prior to their arrival at the property.

    Pre Check-in can be used to support an Express Check-in Service minimising the time guests spend at the front desk on arrival or as part of a complete Self Check-in.


    Below are the options for activating Pre Check-in as well as recommended setup to support the Pre Check-in process.

    Check-in / Check-out
    Self Check-in and Self Check-out are options that can be enabled for guests in the Guest Portal.

    These methods of check-in and check-out are ideal for properties who wish to eliminate guest attendance at a front desk or who already provide remote access to the property on arrival through key lockboxes or digital passcodes.

    Below are the options for enabling Self Check-in and/or Self Check-out as well as recommended setup to support the process.

    Information

    The Guest Portal can be used by guests to manage their reservations, make payments, update their contact information, complete registration prior to their arrival at the property or check-in and out of the property.

    Based on the options setup by the property a guest can view their current, future or past reservations, make payments, view and sign forms or contracts and create new reservations via the RMS IBE.

    Guests redirected to the RMS IBE to create their reservation will have their Guest Details pre-filled based on the existing Guest Profile in RMS.



    The device used to access the Guest Portal must be on a current supported version for Android or iOS 11 for Apple.

    Category, Area, Reservation, Guest, and Rate are default System Labels that can be customised.





    Was this article helpful?

    Send Feedback

    Can’t find what you’re looking for?

    Our team of RMS experts are here for you!

    Submit Question