-
Information
-
Activate
-
Guests & Reservations
-
Payments
-
Pre Check-in
-
Check-in / Check-out
- Add Button
Activate
The Guest Portal must be enabled before being available for use and can be customised to fit the property's brand.
Below are the activation and customisation options available for the Guest Portal.
- Activation
- General Options
- Colour Theme
- Photos
- Terms & Conditions
- Login Image
Guest access and options within the guest portal can be customised and include the ability to create new reservations, view existing reservations, make payments or update contact information.
Below are the Guest Profile & Reservation options available for the Guest Portal.
-
Guest Profile
- Read Only Guest Profile
- Edit Guest Details
- Add Guests
- Upload Photo ID
-
Guest Reservation Options
- New Reservations
- Cancel Reservations
- View Past Reservations
- View Current Reservations
- View Future Reservations
-
Reservation Options
- Reservation Details
- Estimated Time of Arrival
- Pre Check-in
- Self Check-in
- Self Check-out
- Preferences
Payments can be accepted through the Guest Portal for properties configured with a payment gateway in RMS.
Below are the Accounting & Payment options available in the Guest Portal.
-
Accounting Options
- Account Information
- Billing Options
- Deposit Options
- Credit Cards & Statements
- Payment
Pre Check-in can be used to support an Express Check-in Service minimising the time guests spend at the front desk on arrival or as part of a complete Self Check-in.
Below are the options for activating Pre Check-in as well as recommended setup to support the Pre Check-in process.
- Pre Check-in & Guest Declaration
- Correspondence
-
Reservation Confirmation
- Include Health & Safety Information.
- Include Pre Check-in Requirements
-
Pre Arrival Letter
- Include Pre Check-in Information
- Include Guest Portal Link
-
Pre Check-in Reminder
- Reminder to complete Pre Check-in
-
Reservation Confirmation
- Triggered Correspondence
These methods of check-in and check-out are ideal for properties who wish to eliminate guest attendance at a front desk or who already provide remote access to the property on arrival through key lockboxes or digital passcodes.
Below are the options for enabling Self Check-in and/or Self Check-out as well as recommended setup to support the process.
- Reservation Check-in / Check-out
- Payment
- Triggered Correspondence
- Registration
Information
Based on the options setup by the property a guest can view their current, future or past reservations, make payments, view and sign forms or contracts and create new reservations via the RMS IBE.
Guests redirected to the RMS IBE to create their reservation will have their Guest Details pre-filled based on the existing Guest Profile in RMS.
The device used to access the Guest Portal must be on a current supported version for Android or iOS 11 for Apple.
Category, Area, Reservation, Guest, and Rate are default System Labels that can be customised.