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    Pre Check-in & Guest Declaration

    Information on Pre Check-in with the guest declaration form in RMS.

    Decision Tree
    RMS has simplified the Guest Declaration Process by including an easy to complete form as part of the existing Guest Portal Pre Check-in.

    Including the Guest Declaration & Contact Tracing section of Pre Check-in is optional and can be used to obtain the required information from guests prior to their arrival.

    Completed declarations are processed automatically and a notification sent to the property via the Message Centre if a completed form requires review.

    • Setup
    • Information
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    Pre Check-in

    The following setup is required to enable use of the Guest Portal & Pre Check-in:

    Including the Guest Declaration & Contact Tracing section of Pre Check-in is optional and can be used to obtain the required information from guests prior to their arrival.

    Completed declarations are processed automatically and a notification sent to the property via the Message Centre if a completed form requires review.


    The following setup is recommended to support the Pre Check-in process and inform guests of the Guest Declaration requirements:


    Pre Check-in & Guest Declaration Information

    Guest Makes a Reservation

    A reservation is created in RMS for the guest which triggeres a Reservation Confirmation email being sent.


    Reservation Confirmation

    It is recommended that the Reservation Confirmation letter sent to guests includes relevant health & safety information as well as the requirements for guests to complete Pre Check-in with a Guest Declaration prior to their arrival at the property.

    The Guest Portal login merge field can be added to the Reservation Confirmation sent to guests to make it easy for them to complete their Pre Check-in.


    Guest Pre Check-in

    The guest completes their Pre Check-in via the Guest Portal including the Guest Declaration and Contact Tracing questions that have been setup in RMS.

    Guests will need to complete any questions in the Guest Declaration as part of the pre check-in process and register their place of residence for the previous 14 days.

    This completed form is retained against the guest's reservation for 60 days after departure.

    A message will be sent to the property via the Message Centre for any Guest Declarations where a 'No' answer is received and for any Pre Check-ins where additional guests were added.

    Only Guest Declarations where a 'No' has been indicated or additional guests have been added will be sent to the property for review.

    A reminder SMS or email can be setup as Triggered Correspondence to send on the day of arrival for any reservations where the guest has not completed the Pre Check-in.


    Guest Declaration Review

    Staff only need to review a form where the guest has answered 'No' to one of the questions and they recieve the notification in the Message Centre.

    All other forms are automatically reviewed and processed by RMS.

    In the event a guest does answer 'No' to one of the statements, a staff member should make contact to discuss the details with the guest and refer to the local government health advice for proceeding with the guest's stay at the property.


    Guest Arrival

    Guests arriving who have completed their Pre Check-in can proceed through the property's check-in process.

    Guests who arrive and have not yet completed the Pre Check-in should be directed to do so on their mobile device prior to being checked in at the property.


    Contact Tracing

    In the event that a confirmed case of COVID-19 occurs and contact tracing is required the Guest Declaration form can be downloaded from the Correspondence tab of their reservation and provided to the relevant health authorities.





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