Log a Service Request for assistance from our Customer Support Team.

    Alternatively, enter your question below to request a new article in the Help Centre.


    Guest Merge FAQ

    Frequently Asked Questions on merging Guest Profiles in RMS.

    Why should I merge duplicated Guest Profiles?

    Consolidating duplicated Guest Profiles allows for simpler maintenance of up-to-date contact information and more accurate statistical reporting for guest stays and guest history.

    As an added bonus, it can remove confusion on multiples of the same guest existing and keep the RMS database nice and tidy.


    How does RMS combine the Guest Profiles?

    When a match is found with the selected Pattern Match, RMS will use the contact information stored on the newest Guest Profile (highest Guest ID) and combine this information into the oldest Guest Profile (lowest Guest ID).


    How does RMS know which Guest Profile is the most up-to-date?

    Each Guest Record is assigned a unique Guest ID. These ids are sequential in the RMS database and the merge utility will use the information saved against the most recent Guest Profile to consolidate into the oldest Guest Profile.

    This means that the Guest will have their original Guest ID after the merge and the contact information will be updated to use the details provided in the most recently created Guest Profile whilst consolidating all the guest history, previous stays, correspondence etc.


    Which Pattern Match should I choose?

    A range of pattern matching options have been provided to accommodate the variety of operations in the industry.

    The pattern match chosen should be the most relevant one for the business needs, allowing for the capturing of information on Guest Profiles used at the property.

    If Passport Numbers, Post Codes or Member Numbers are never captured at the property, these pattern matches will be of less value in the Guest Merge.

    Tip

    Three-Point Pattern Matches are the most cautious option, requiring three matching points before a merge will be initiated.




    Was this article helpful?

    Send Feedback

    Can’t find what you’re looking for?

    Our team of RMS experts are here for you!

    Submit a Question