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    If you require assistance or would like to speak with someone from RMS Customer Support please log a Service Request.



    Service Request

    Log a Service Request to contact Customer Support in RMS.

    Steps Required

    1. Go to Help > Service Requests in RMS.
    2. Select 'Add' to Open a New Service Request.
    3. Confirm the Contact Name, Email and Phone Number.
    4. Optional: Enter additional email addresses in 'Email CC'.
    5. Select a Preferred Contact Method.
    6. Choose the Service Request Type and Sub Type.
    7. Enter a Subject or Summary.
    8. Enter the Service Request Details.
    9. Upload any relevant screenshots or file attachments.
    10. Select the Priority of the Service Request.
    11. Save/Exit.

    Info

    Users will require access to the Security Profile option 'Service Requests' to view or log a Service Request in RMS.

    Visual Guide

    Go to Help > Service Requests in RMS.

    Select 'Add' to Open a New Service Request.

    Confirm the Contact Name, Email and Number.

    Enter any CC Email Addresses.

    Select a Preferred Contact Method.

    Choose the Service Request Type and Sub Type.

    Enter a Subject or Summary.

    Enter the Service Request Details.

    Upload any relevant screenshots or file attachments.

    Select the Priority of the Service Request.

    Select 'Save' to create the new Service Request.

    A confirmation message will be displayed on screen including the unique Service Request Number.

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