Have your System Administrator complete the following.
Go to Setup > Correspondence > Form Letters in RMS.
Select an existing Form Letter and choose 'Edit'.
Place cursor in body content where a Merge Field is required.
Select a Merge Field Category from the list.
Choose the required Merge Field.
Repeat as necessary until all required merge fields have been inserted into the Form Letter.
Select 'Save/Exit' to store the changes made.
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