Submit your question using the contact form below to request a new article.

    Alternatively, Log a Service Request for assistance from our Customer Support Team.


    Email a Form Letter to Multiple Guests on a Reservation

    Sending correspondence to multiple guests on a reservation at the same time in RMS.


    Steps Required

    1. Go to the Reservation in RMS.
    2. Navigate to the 'Correspondence' tab.
    3. Select the 'Send Out' button.
    4. Choose a Form Letter.
    5. Select 'Open'.
    6. Select 'Email'.
    7. Select each associated guest's email.
    8. Email/Exit.

    Visual Guide

    Go to the Reservation in RMS.

    Navigate to the 'Correspondence' tab.

    Select the 'Send Out' button.

    Choose a Form Letter to email.

    Select 'Open' to preview the merged letter.

    Select 'Email'.

    Select the checkbox for each guest to receive a copy of this Form Letter.

    Select 'Email/Exit' to confirm sending to the selected recipients.

    A record of this email being sent to each guest will be recorded in the Reservation's Correspondence tab.


    Was this article helpful?

    Send Feedback

    Can’t find what you’re looking for?

    Our team of RMS experts are here for you!

    Submit a Question