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    SMS Template

    Setup an SMS template for sending SMS from RMS.


    Steps Required

    Have your System Administrator complete the following.

    1. Go to Setup > Correspondence > SMS in RMS.
    2. Select 'Add'.
    3. Enter a Description.
    4. Enter SMS content.
    5. Insert any Merge Fields required.
    6. Save/Exit.

    Best Practice

    Due to limitations by SMS providers the Property Name cannot be displayed as the SMS Name when using 2-Way SMS in RMS. Using the Property Name prevents the ability for recipients to reply to the SMS.

    RMS recommends using the Property Name Merge Field as early as possible in the SMS Template to ensure recipients can easily identify the sender of the SMS. 

    Properties using 1-Way SMS can setup their Property Name as the SMS Name in RMS as no reply is expected.

    Info

    SMS are charged per 160 Characters, the Character Counter will track how many characters have been inserted into the SMS Template.

    Merge Fields can increase the displayed character count depending on the information merged when sending.

    Visual Guide

    Go to Setup > Correspondence > SMS in RMS.

    Select 'Add' to create a new SMS template.

    Enter a Description to identify the SMS.

    Enter the SMS content.

    Info

    SMS are charged per 160 Characters, the Character Counter will track how many characters have been inserted into the SMS Template.

    Insert any Merge Fields required.

    Info

    Merge Fields can increase the displayed character count once merged depending on the information merged.

    Tip

    Use the Property Name Merge Field as early as possible in the SMS template so that recipients immediately know who the SMS has been sent from.

    Select 'Save/Exit' to store the changes made.

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