If you would like to request a new article or update to an existing article in the RMS Help Centre please complete the below form.

    If you require assistance or would like to speak with someone from RMS Customer Support please log a Service Request.

    Information Passed Between Agoda & RMS

    Information Sent & Received by RMS with a direct connection to Agoda.

    The below tables detail what information will be passed between Agoda and RMS when connected.

    Reservation Capabilities

    Element Passed in from Agoda Available
    Single Reservation greentick.gif
    Group Reservations greentick.gif
    Cancellations greentick.gif
    Email Confirmations Confirmation emails sent by Agoda.

    Information RMS Passes to Agoda

    Information Details Available
    Live Availability
    (Including Allotments)
    Live Availability for the Property using any allotments set for 365 days in the future. greentick.gif
    Stop Sells Stop Sells applied in the Control Panel or on the Rate Manager Chart in RMS. greentick.gif
    Closed to Arrival Allows reservations to stay over this date but not arrive on this date. greentick.gif
    Closed to Departure Allows reservations to stay over this date but not depart on this date.
    Minimum Nights (MLOS) Minimum length of stay set in the Rate Manager Chart. greentick.gif
    Maximum Nights Maximum length of stay set in the Rate Manager Chart. greentick.gif
    Rate Amount Nightly Rate from the Rate Manager Chart. greentick.gif
    No. of Max Occupants Values in Agoda & RMS MUST match. greentick.gif
    Additional Rates Rate for additional guests above what is included in the base rate. greentick.gif
    Rate Description Rate Type description in RMS.
    Currency  Property's Local Currency. greentick.gif

    Information Agoda Provides for Reservations

    Agoda Field RMS Field  Available
    Guest Surname Surname
    Guest Given Name Given
    Address Address1
    Town/Suburb Town
    State State
    Postcode Postcode
    Country Country
    Phone Phone AH
    Email Email
    Adults Adults greentick.gif
    Children Children
    Infants Infants
    Arrive/Depart Arrival and Departure dates
    Category Category
    Travel Agent Online Agent
    Total Rate Total Rate for Stay
    Rate Type Description of Rate
    Special Notes OTA Notes
    Unique ID from Third Party Provider  

    Was this article helpful?

    Send Feedback

    Can’t find what you’re looking for?

    Our team of RMS experts are here for you!

    Submit Question