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    Reverse a Refund

    Reverse a refund processed incorrectly or by mistake.


    Steps Required

    1. Open the account in RMS.
    2. Process  a receipt for the same payment method and value.
    3. Take any further action required on the account:
      1. Process a new refund for the correct payment method and/or value.
      2. Leave the credit on the account.

    Info

    To reverse a refund, a receipt for the same payment method and value will need to be posted onto the same account the refund was performed on.

    Doing this brings the account back in balance to be able to either process a new refund for the correct payment method or value, or leave as is if no refund is required.


    Visual Guide

    1. Open the account from the Reservation, Guest or Company profile or use F2 Quick account access.

    2. Select 'Receipt' on the account, choose the payment type and enter the value required.

    3. Select 'Process' to apply the receipt on the account.

    Success

    The refund has successfully been reversed.

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