Reverse a Refund
Reverse a refund processed incorrectly or by mistake.
- Open the account in RMS.
- Process a receipt for the same payment method and value.
- Take any further action required on the account:
- Process a new refund for the correct payment method and/or value.
- Leave the credit on the account.
1. Open the account from the Reservation, Guest or Company profile or use F2 Quick account access.
2. Select 'Receipt' on the account, choose the payment type and enter the value required.
3. Select 'Process' to apply the receipt on the account.
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