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    SMS Conversations

    Information on SMS Conversations using the Message Centre in RMS.

    SMS Conversations can be viewed in the Message Centre by selecting the envelope icon in the top toolbar of RMS 9+ next to the Username menu.

    SMS Conversations appear in the Message Centre on sending an SMS from the Correspondence tab of the Guest Profile or a Reservation as well as when sent directly from the Message Centre.


    SMS Conversations will only be created for SMS sent from the In/Out Screen, Report Writer or Triggered Correspondence when a reply is received.

    To ensure International SMS reach their intended recipients, select the 'Country of Residence' on the Guest Profile.

    When a reply is received, an orange orb notification will display on the envelope icon for the Message Centre.

    The reply will be shown in a grey speech bubble in the message thread.

    These SMS conversations are stored in the Correspondence tab of the Guest in the 'Conversations' section.

    SMS Conversations will also appear in the 'Conversations' section of the Correspondence tab on any reservations for this guest.

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